"If we decide to implement this proposed system, the potential for savings across the Service is enormous thanks to the work carried out by FNA Ltd. When we went looking for a service provider for this project it felt like looking for a needle in a haystack - we certainly found the right needle! I was particularly impressed with the way the Associate Technical Director looked at things from different angles to come up with solutions and we never felt that they would walk away and leave us with the consequences like others do," says Pete Stanley.

When FNA Ltd took on this project they knew there would be additional considerations, especially in respect of public sector budgets. They took a very pragmatic and detailed approach unrestrained by doctrine that ensured DFRS felt they were in the hands of people with an academic and professional understanding of the Service's needs. "We were very keen to make sure that all the relevant departments and people were involved in the mapping process. This culminated in a presentation to senior personnel showing an innovative application and package that could meet not only the needs of the brigade but also the requirements for E-Government & Electronic Service Delivery. Although it was not our aim, we believe we have provided the brigade with a service "above and beyond" what they would have expected from any software vendor," says Amanda Norman.