FNA designed a work practice and billing system that suited Capespan and took account of multiple on-site days, remote working and travel costs. FNA soon realised that the client needed key support for the IS Manager to allow him to operate at an optimum performance level, something that Capespan's IS Manager, Trevor Hanna appreciated. "It's very difficult to get good project management, especially when you are looking for the right mix of commercial experience and technical knowledge. Fairburn Nicholson not only have that mix, but their ability to stay focussed throughout the project made life so much easier for us," says Trevor Hanna.

"We concentrated on providing cover for the IS Manager and reducing his work load. We made sure he was aware of what he needed to know at the right time and didn't bother him with the detail. The success came in watching the detail, building relationships and communicating - doing whatever it takes to get the job done. It left the IS Manager free to do his job and concentrate on what he does best," says Amanda Norman